The operating manual for a department of one

A whole function. One person.

Keep essential work covered within the time and support available.

When requests, routines and responsibility all reach the same desk, the answer cannot always be to fit more into the day. Work out what is essential, what can be simpler, what can wait and where you need help.

One small agreement · an example

Needs help? Ask the finance lead to decide disputed items and any change to the review date.

Handbook essentials

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